IMPORTANT — PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SERVICE AND CONDITIONS OF SALE ("TERMS" OR "AGREEMENT") BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH THIS WEBSITE.
THESE TERMS CONTAIN EXTENSIVE DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (SEE SECTIONS 13, 14, AND 16) AND A MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISION (SEE SECTION 15) THAT WAIVES YOUR RIGHT TO A COURT HEARING, JURY TRIAL, OR CLASS ACTION PARTICIPATION.
Your use of trovse.com (the “Website”), including any sub-domains, catalog pages, and checkout interfaces, is expressly governed by these Terms. By browsing our catalog or completing a purchase, you unconditionally agree to these Terms in full.
TABLE OF CONTENTS
1. Website Use & Legal Capacity
By accessing the Website and agreeing to these Terms, you represent and warrant that you are at least the age of legal majority in your country, state, province, or jurisdiction of residence, and possess the full legal capacity to enter into a binding contractual agreement with TROVSE.
2. Privacy & Data Security Disclosure
Our data handling and personal information storage practices are strictly governed by our standalone Privacy Policy, which is incorporated herein by reference as though fully set forth herein.
3. General Conditions and User Conduct Restrictions
All aspects of our Website, codebase, photography, layout designs, and trademarks are protected by international intellectual property treaties. You agree not to use the Website or our products for any unlawful, unauthorized, or disruptive purpose.
- You shall not engage in hacking, script injection, code tampering, or server attacks;
- You shall not deploy malicious software, automated crawlers, scrapers, bots, or page extraction tools;
- You shall not harvest or extract customer information, payment tokens, or user directories;
- You shall not reverse engineer, decompile, or copy the proprietary digital storefront layout of TROVSE.
4. Products Sold for Personal & Residential Use Only
All artisanal rain chains, kinetic wind sculptures, hanging decorative ornaments, and outdoor garden accessories sold through TROVSE are intended exclusively for personal residential property use and exterior landscaping decoration. Unauthorized commercial resale, drop-redistribution, commercial structural modification, or unauthorized reproduction is strictly prohibited. We reserve the right to decline or void orders placed by unauthorized third-party dealers or bulk commercial re-sellers.
5. Accuracy, Completeness, and Timeliness of Information
While we endeavor to display accurate product finishes, metal patinas, cup dimensions, chain lengths, and pricing, occasional typographical inaccuracies or minor variations due to hand-finishing processes may occur. We reserve the right to correct any errors, update specifications, or cancel orders if any item details on the Website are inaccurate at any time without prior notice (including after an order has been submitted).
6. Modifications to the Website and Pricing
Prices for our rain chains and garden art collections are subject to adjustment without advance notice. We reserve the right at any time to modify, discontinue, or update any design line, finish variant, or package tier without liability to you or any third party.
7. Payment Terms (Strictly One-Time Purchases)
All transactions are denominated and billed in United States Dollars (USD) or your selected local currency equivalent. By submitting your payment method (credit card, debit card, PayPal, or authorized digital wallet), you represent and warrant that:
- You possess full authorization to use the specified credit card or payment account;
- You authorize our Level-1 PCI-DSS certified payment gateway to process the total checkout amount;
- No Auto-Ship / Subscription Billing: Every transaction placed on trovse.com is strictly a 100% one-time purchase. We do not participate in recurring subscription models, automatic re-orders, or hidden renewal fees.
8. Order Placement, Acceptance & Chargeback Defense
Receipt of an automated order confirmation email does not constitute our final legal acceptance of your purchase. We reserve the right to accept, reject, or adjust order quantities for any operational reason, including automated fraud mitigation alerts. Order cancellations or shipping address modifications can only be requested within 12 hours of order placement prior to fulfillment packaging.
Chargeback Resolution Protocol: In the event of an inquiry, delivery question, or billing doubt, you agree to contact our support team at support@trovse.com for immediate resolution prior to filing a dispute or chargeback claim with your payment card issuer. We actively provide valid tracking documentation, GPS delivery records, and confirmation logs to payment dispute networks.
9. Shipping, Transit & Address Accuracy
Order processing intervals (1–3 business days), estimated domestic air-express delivery timeframes (typically 7–12 business days), and transit packaging protocols are governed by our standalone Shipping Policy. You are solely responsible for ensuring your physical shipping address is accurate and deliverable by local postal and logistics carriers.
10. Delivery Confirmation & Passing of Risk
Title and risk of loss for all garden art and rain chain purchases pass to you upon delivery by the carrier to your specified address. Electronic delivery confirmation status generated by the assigned logistics carrier (e.g., USPS, DHL Express, FedEx) constitutes definitive, conclusive evidence of fulfilled delivery.
11. Returns, Replacements & 30-Day Backyard Trial
All product returns, 30-day backyard trial evaluations, and carrier-damage replacement inquiries are managed in accordance with our published Refund & Return Policy. Returns must be initiated by contacting support@trovse.com for Return Merchandise Authorization (RMA) instructions prior to mailing items back.
12. Social Media & Community Channels
This section governs user engagements across TROVSE's social media platforms, blog comments, community visual feeds, and advertising portals. We reserve the full right to remove defamatory, harassing, vulgar, or false feedback without notice.
13. Disclaimer of Warranties
EXCEPT WHERE EXPLICITLY RESTRICTED BY APPLICABLE CONSUMER STATUTES, THIS WEBSITE AND ALL ARTISAN HARDWARE, RAIN CHAINS, AND GARDEN SCULPTURES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY NATURE, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A SPECIFIC ARCHITECTURAL PURPOSE, OR NON-INFRINGEMENT.
14. Disclaimer of Liabilities & Maximum Recovery Cap
TO THE MAXIMUM DEGREE PERMITTED UNDER GOVERNING LAW, UNDER NO CIRCUMSTANCES SHALL TROVSE, ITS DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR ARTISAN SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO PROPERTY MODIFICATIONS, GUTTER WEAR, WEATHER DAMAGE, OR EXTERIOR ATTACHMENT ISSUES ARISING OUT OF THE INSTALLATION OR USE OF ANY PRODUCTS.
UNDER ALL APPLICABLE CIRCUMSTANCES, OUR AGGREGATE LIABILITY ARISING FROM OR RELATED TO ANY PURCHASE SHALL BE STRICTLY AND EXCLUSIVELY CAPPED AT THE ACTUAL TOTAL PURCHASE AMOUNT PAID BY YOU FOR THE PRODUCT GIVING RISE TO THE CLAIM.
15. Mandatory Binding Arbitration & Class Action Waiver
PLEASE REVIEW THIS SECTION WITH CARE, AS IT DIRECTLY AFFECTS YOUR LEGAL RECOURSE.
Any dispute, controversy, or claim arising out of or relating to this Agreement, your use of trovse.com, or products purchased through our store shall be resolved exclusively through confidential, binding individual arbitration administered under standard commercial arbitration protocols, rather than through court litigation.
YOU AGREE THAT ALL CLAIMS MUST BE BROUGHT SOLELY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR CONSOLIDATED LEGAL PROCEEDING.
16. Indemnification
You agree to defend, indemnify, and hold harmless TROVSE, its subsidiaries, affiliates, officers, directors, and fulfillment personnel from and against any third-party claims, liabilities, losses, damages, and legal costs (including reasonable attorney fees) resulting from your violation of these Terms or non-compliant installation of exterior metalwork.
17. Third-Party Websites and External Resources
Certain content, navigational links, or tracking portals accessible via our Website may reference third-party platforms. We assume no responsibility for reviewing external content, merchant policies, or service reliability on non-TROVSE domains.
18. Customer Testimonials, Visual Media & Submissions
If you submit reviews, exterior yard photos, unboxing clips, or feedback showcasing your installation of TROVSE rain chains or kinetic decor, you grant TROVSE a non-exclusive, perpetual, royalty-free, worldwide license to host, display, and publish such visual content across our marketing galleries and editorial materials.
19. DMCA Notice & Intellectual Property Rights
We respect legitimate intellectual property rights. If you believe any visual asset, image, or text on our Website infringes your copyrighted work, please file a formal DMCA notification to our designated support desk at support@trovse.com with the subject headline “DMCA Intellectual Property Notice”.
All brand titles, trademarks, custom product photography, line diagrams, and editorial copy displayed on trovse.com remain the exclusive proprietary property of TROVSE.
20. Electronic Communications
You consent to receive communications from us electronically via email notices and website announcements. You acknowledge that all digital notices, disclosures, and receipts satisfy any statutory legal requirement that such communications be in writing.
21. Assignment
You may not transfer, delegate, or assign your rights or duties under these Terms without our express prior written permission. TROVSE may assign its corporate rights and operational obligations under this Agreement at any time without restriction.
22. No Waiver
The failure of TROVSE to enforce or exercise any right or provision set forth in these Terms shall not be construed as a waiver of such right or future enforcement power.
23. Severability
In the event that any provision of these Terms is deemed unlawful, invalid, or unenforceable by an authorized arbitrator or court of competent jurisdiction, such provision shall be enforced to the maximum extent permitted, and the remaining provisions shall remain fully operative and enforceable.
24. Termination & Survival
The contractual rights and responsibilities of both parties established prior to any account termination or transaction completion shall survive termination for all legal intents (expressly including Sections 13, 14, 15, 16, and 19).
25. Entire Agreement
These Terms of Service, together with our Privacy Policy and Refund & Return Policy, embody the entire binding agreement between you and TROVSE regarding your use of the Website, superseding all prior oral or written representations.
26. Customer Support & Legal Inquiries
For any questions, product guidance, or formal legal notices concerning these Terms of Service, please reach our dedicated team at:
Brand Desk: TROVSE Artisan Care & Legal Desk
Official Support Email: support@trovse.com
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Mailing Domain: trovse.com