TROVSE (“we,” “our,” or “us”) values and respects the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from trovse.com (the “Website”), and outlines your statutory privacy rights under applicable US and international privacy laws.
1. Categories of Information We Collect
In the preceding 12 months, we have collected the following categories of personal data:
- Direct Identifiers: Name, billing address, shipping address, email address, phone number, and account credentials.
- Commercial & Transaction Details: Products viewed, items in cart, order history, purchase amounts, and payment tokens. (Payment transactions are processed via secure Level 1 PCI-DSS certified gateways such as Shopify Payments, Stripe, or PayPal. We never store complete credit card numbers).
- Technical & Network Activity: IP address, browser type, device specifications, operating system, geolocation data, time zone, and interaction data via Cookies and web beacons.
- Customer Support Records: Inquiries, backyard trial claims, feedback, and communication logs submitted to our support team.
2. How We Use Your Personal Information
- Order Fulfillment: Processing transactions, packing, arranging courier dispatch, issuing order confirmations, and providing live tracking updates.
- Customer Care & Support: Answering inquiries, troubleshooting rain chain installation, processing 30-day backyard trials, returns, and replacements.
- Risk & Fraud Prevention: Screening orders against automated fraud detection systems and safeguarding against chargeback abuse.
- Marketing & Store Optimization: Personalizing browsing experiences, measuring advertising effectiveness, and sending opted-in newsletters and promotional discounts.
3. Third-Party Disclosures & Service Providers
We do not sell your personal information for monetary compensation. We share required information only with authorized third-party service providers bound by strict confidentiality agreements:
- E-Commerce Platform: Hosted on Shopify Inc., which provides the underlying secure shopping infrastructure.
- Logistics & Carriers: Shared with warehouse fulfillment partners and shipping carriers (USPS, DHL Express, FedEx, UPS) solely for parcel delivery.
- Analytics & Advertising: Meta Pixel, Google Analytics, and ad networks to optimize marketing reach and audience relevance.
- Legal & Regulatory Obligations: When compelled by valid subpoenas, court orders, or applicable law enforcement requirements.
4. Cookies and Web Tracking Technologies
We use cookies, web beacons, and tracking pixels to remember cart selections, enhance site navigation, and compile statistical traffic data. You can control or disable cookies via your individual browser settings. Note that disabling essential cookies may impact shopping cart performance and checkout functionality.
5. SMS / Text Messaging Privacy Terms
If you opt in to receive SMS text alerts (such as checkout recovery, tracking updates, or quiet VIP offers):
- Consent to receive marketing text messages is not a condition of purchase.
- Standard message and data rates may apply depending on your mobile carrier.
- You may opt out at any time by replying STOP, UNSUBSCRIBE, or HELP to any SMS message received from us.
- We will never sell or rent your mobile telephone numbers to third parties for external marketing purposes.
6. Protection of Children's Privacy (COPPA)
Our Website, handcrafted rain chains, and outdoor decor collections are intended strictly for adults aged 18 and older. We do not knowingly solicit, collect, or retain personal data from children under the age of 16. If we discover that personal information of a minor has been collected without parental consent, we will delete it immediately upon notice.
7. Data Security & Retention
We enforce 256-bit SSL encryption and strict administrative security controls across all checkout and browsing sessions. Personal transaction records are retained only for the duration necessary to satisfy tax, accounting, dispute resolution, and regulatory requirements, after which records are securely anonymized or destroyed.
8. Your Privacy Rights (California CCPA/CPRA & GDPR)
Depending on your jurisdiction, you have statutory rights regarding your personal information, including:
- Right to Know & Access: Request disclosure of what personal data categories and specifics we have collected about you.
- Right to Deletion: Request deletion of your personal data, subject to lawful business retention exceptions.
- Right to Correction: Request correction of inaccurate personal information on file.
- Right to Non-Discrimination: We will never deny goods, charge higher prices, or alter service levels for exercising your privacy rights.
To exercise any of these statutory rights, please submit a formal request to our privacy desk at support@trovse.com with the subject line “Privacy Data Request”.
9. Contact Us
If you have questions, comments, or complaints concerning our privacy practices, please contact us at:
TROVSE Privacy & Compliance Team
Official Support Email: support@trovse.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Storefront Domain: trovse.com