Privacy Policy

1. Information We Collect & Pet Customization Media

To craft your bespoke EverPaw™ holographic companion, we process the following categories of data:

• Direct Identifiers: Your full name, delivery shipping address, billing address, email address, phone number, and account credentials.
• Pet Media & Customization Assets: High-resolution photos, home videos, audio voice clips, pet personality quirks, and memorial dates provided by you for 3D digital animation and hardware engraving.
• Commercial & Transaction Details: Keepsake models selected, bespoke holiday/motion add-ons, invoice history, and encrypted payment tokens. (Payments are handled directly via PCI-DSS Level 1 certified gateways such as Shopify Payments, PayPal, and Stripe; we never store your full card numbers).
• Technical & Log Activity: IP address, device specs, browser headers, time zone, and interaction behavior collected via essential cookies.

2. How We Use Your Information & 3D Assets

• 3D Modeling & Hardware Assembly: Converting submitted pet photos into fluid 3D models, generating private preview approval simulations, and configuring your standalone holographic device.
• Preview Revision Service: Delivering private video approvals to your email and processing fine-tuning requests until you are 100% satisfied.
• Order Delivery & Tracking: Dispatching insured parcels, sending tracking updates, and confirming secure unboxing.
• Customer Concierge: Addressing hardware setup inquiries, assisting with Type-C power usage, and honoring our 30-day satisfaction guarantees.

3. Absolute Protection of Your Pet’s Likeness

We treat your pet’s photos, videos, and memorial records with profound reverence. We will never sell, rent, or publicly display your companion's custom 3D model, original photos, or private preview videos for promotional or advertising purposes without your explicit, written consent. Your custom animation files remain strictly private to you and our internal 3D modeling team.

4. Service Providers & Third-Party Disclosures

We do not monetize your personal data. We disclose limited data only to trusted service partners under strict confidentiality agreements:

• E-Commerce Hosting: Hosted securely by Shopify Inc., providing end-to-end checkout encryption.
• Carriers & Couriers: Partnered carriers (USPS, FedEx, UPS, DHL Express) receive solely your delivery address and name for order fulfillment.
• Internal Production Cloud: Secure, encrypted cloud servers used exclusively to transfer 3D render files onto your physical hardware memory.
• Legal Mandates: Disclosed only if required by lawful court orders, subpoenas, or applicable legislation.

5. Data Security & Retention Policy

We apply 256-bit SSL encryption across every connection. Your raw uploaded media and final 3D animation assets are retained on our secure production servers for 12 months following shipment to assist with future replacement hardware requests or additional holiday add-ons. You may request the immediate, permanent deletion of all your uploaded media and rendered 3D assets at any time upon notice.

6. Your Rights (California CCPA/CPRA & GDPR)

Depending on your location, you have enforceable legal rights regarding your personal records:

• Right to Know & Access: Obtain a copy of the specific personal data and pet assets we maintain.
• Right to Deletion: Request the purge of your personal details and custom 3D files from our active servers.
• Right to Correction: Update misspelled names, delivery addresses, or pet profile records.
• Right to Non-Discrimination: We will never alter pricing or deny warranty support for exercising statutory privacy rights.

To exercise your rights, email us with the subject “Privacy Data Request” to our dedicated desk at support@trovse.com.

7. Contact Our Privacy Team

For inquiries or concerns regarding our privacy standards and custom asset protections, please reach us at:

EverPaw™ Privacy & Data Ethics Team (Operated by TROVSE)
Customer Concierge: support@trovse.com
Concierge Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Storefront Domain: trovse.com