Frequently Asked Questions

Crafting your pet’s digital twin involves dedicated handcrafting and 3D precision:

• 1. 3D Modeling & Animation (4–7 Business Days): Our animators study your submitted photos to rebuild facial nuances, authentic fur markings, and fluid motions.
• 2. Private Video Approval: We send an HD digital video preview directly to your email. We will only proceed to hardware assembly and shipping after you are 100% satisfied. Revisions are completely free and unlimited.
• 3. Hardware Finalization & Express Delivery (7–12 Business Days): Upon receiving your final approval, the animation is loaded into the standalone hardware and shipped via insured tracked express (typically 7–12 business days to arrive).

You are protected by our Unlimited Revision Guarantee. If the eye sparkle, ear position, chest marking, or tail posture isn't completely true to heart, simply reply to the preview email with your adjustment requests. Our animators will fine-tune and send updated preview clips until it feels 100% genuine. You will never receive a product you haven't enthusiastically approved.

Yes, absolutely. While 2–3 clear photos showing the face, body, and tail are ideal, our 3D portrait sculptors frequently work with vintage, screenshots, or lower-resolution photos of dearly departed companions. Simply upload the best snapshots you have, and our team will reference multiple angles to restore their authentic features faithfully.

Yes! If you have video clips or voice memos of your companion’s genuine bark, soft meow, purr, or familiar sounds, you can upload them during checkout or reply to your order confirmation email. Our sound engineers will reduce background noise and synchronize their real voice with their interactive hologram reactions.

Unlike DIY reflection mirror boxes that require you to dock and tie up your smartphone screen, EverPaw™ is a dedicated, self-contained interactive keepsake. It features an integrated high-definition holographic optical chamber, internal flash storage, and interactive sensors. Your phone remains 100% free.

EverPaw™ is powered via a universal USB Type-C cable (included in every box) compatible with 110V–240V power outlets worldwide. Engineered with ultra-low heat emission and energy-efficient ambient light elements, it runs whisper-quiet and is completely safe to leave glowing day and night as a comforting nightlight.

While every EverPaw™ arrives preloaded with comforting everyday poses (touch petting, feeding, ambient breathing), we offer VIP bespoke upgrades:

• Holiday & Seasonal Stages: Commemorate festive days with custom stages like Christmas hearths, glowing Halloween pumpkins, birthdays, gotcha days, and four-season backdrops.
• Specialized Habits: Recreate their signature quirks—such as carpet belly rolls (ROLLING OVER), playing with plush toys (PLAYING TOYS), happy dance celebrations (HAPPY DANCE), or playful tugs of war (TUG OF WAR).

Yes! We can create a heartwarming holographic stage where two or more companions curl up and play side by side, or configure separate individual memory profiles within the same hardware device so you can toggle between them.

Because each EverPaw™ device is a completely custom-crafted keepsake uniquely sculpted, animated, and personalized for your pet, we are unable to accept returns, cancellations, or refunds once you have approved the video preview and hardware production has commenced, unless there is a physical hardware defect or damage.

To ensure you never receive a product you don't love, we provide unlimited free revisions on your private video preview before any hardware is finalized or shipped.

If your device arrives with any hardware malfunction, electronic defect, or damage, simply contact us at support@trovse.com within 30 days of delivery, and we will immediately repair or replace the hardware unit completely free of charge.

Every EverPaw™ is packaged in custom dense shockproof foam inside a rigid gift box. However, should accidental transit damage occur, simply email support@trovse.com within 7 days of delivery with your order number and photos. We will rush-build and ship a brand-new replacement unit at zero cost to you.